Last Updated: October 16, 2019
We want to ensure that you are 100% satisfied with your order. Please work with our team to ensure all questions are answered prior to finalizing your order. Once your order has been processed, we may not be able to refund or exchange after this point.
Our products are made in limited quantity and are often hand-painted or hand-assembled, slight imperfections are normal with these kind of products. If your merchandise has a significant defect upon delivery (e.g. broken, missing parts, etc.) we will do our best to replace the item if returned within 7 days of receiving your original order depending on the stock status. Replacement items we’ll be sent to the original delivery address.
Returned goods are your responsibility until they reach our facility. Please make sure item is packed properly and applicable shipping costs are your responsibility.
To start a return request, contact Customer Support here: info@northwaveland.com
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Upon approval, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you have not yet received a refund, first re-check your bank account, followed by contacting your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve competed these steps and you still have not received your refund, please contact us at info@northwaveland.com.
Exchanges (if applicable):
We only replace items on a case-by-case basis. Contact: info@northwaveland.com for more info.
Shipping:
For returns, please email info@northwaveland.com for address to ship your product to. Do not ship to address we shipped to you from.
You will be responsible for paying for shipping cost(s) upon returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75USD, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.